Frequently Asked Questions
SHIPPING
How much does shipping cost?
Shipping costs vary depending on the weight of your order, the shipping method selected, and the destination. The total shipping cost will be calculated and displayed at checkout before you finalize your order.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on our website or the shipping carrier's website.
How Long Will It Take To Get My Package?
The delivery time for your package depends on several factors, including the shipping method you choose, the location of the seller, and your delivery address. Standard Shipping: Typically takes 3-7 business days for delivery.
PAYMENT
What Payment Methods Are Accepted?
We offer the following payment methods for your convenience: Cash on Delivery: You can pay for your order in cash when it is delivered to your doorstep. Paybill: You can make payments through our Paybill service for a quick and secure transaction.
Do You Accept Cash on Delivery?
Currently, we do not offer cash on delivery. All payments are made securely through MPESA before order processing.
Order & Retunrs
How do I place an Order?
To place an order, browse our online marketplace, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping information, and choose your preferred payment method to complete your order.
How Can I Cancel Or Change My Order?
If you need to modify or cancel your order, please contact our customer support team as soon as possible. We can accommodate changes as long as your order has not yet been processed or shipped.
Do I need an account to place an order?
No, you do not need to create an account to place an order. You can checkout as a guest. However, creating an account offers benefits such as faster checkout, order tracking, and the ability to save your favorite items for future purchases. If you choose to create an account, you'll also receive exclusive promotions and updates.
How Do I Track My Order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to track your shipment. You can use this information to monitor the status of your delivery.
How Can I Return a Product?
We want you to be satisfied with your purchase. If you are not happy with your order, you can initiate a return within, 2- 3 days of receiving your item. The item must be in its original condition, unused, and in its original packaging.